No. Only VRS Defined Contribution Plans are moving to Voya. Decentralized employers who sponsor plans, records kept by MissionSquare and not associated with VRS, will not transition to Voya.

Yes, plan numbers will be different as listed below:

Any local plan you have with MissionSquare Retirement will remain with MissionSquare, such as a supplemental 457. Only VRS-administered plans are transitioning.

Yes. You can review the employer transition site and watch for updates at dcpemployers.varetire.org.

You can contact Voya DCP Employer Support with any questions about the employer data gathering site by:

• Phone: 844-570-1482 weekdays from 8:30 a.m. to 5 p.m., ET
• Email: DCPERSupport@voya.com

• Training will be held in December 2024 through January 2025. Multiple sessions are now available for you to register for payroll system training with Voya Financial.

Please call or email the Voya DCP Employer Support Team at 844-570-1482 or DCPERSupport@voya.com.

The Voya PayCloud user guide will be provided on the employer transition site.

Multiple training sessions are available now and will be recorded for future reference.

• How to log in.
• How to navigate into the system.
• How to upload a file.
• How to use the system.
• Who to contact for specific issues.
• How to troubleshoot.
• Frequently asked questions.

Registration emails to create a user name and password to access the payroll system are not sent until the end of December due to the timing of the conversion.

If you needs to request access or are unsure if you are on the list, then you should contact the ER Support Team by calling or emailing the Voya DCP Employer Support Team at 844-570-1482 or DCPERSupport@voya.com.

Recordings and procedure guides will be available for reference.

Chrome and Edge are preferred, but Chrome 124, Firefox 125, Safari 17.4, and MS Edge Chromium 123 are all supported.

In September/October information was requested on the Data Gathering site from Voya. If you need to confirm what is set up for your employer, please contact DCPERSupport@voya.com.

The Contribution File format is not changing, and the HUB plan option would be used if you are uploading one file with multiple plans. If format is needed, please contact DCPERSupport@voya.com.

According to IRS/DOL guidelines are that contributions are submitted within 5 business days of the pay date. With Voya, anything submitted in good order on a business day will be posted to the PPTs account the next day.

Negative contributions on a file is not a problem, you just need to make sure that the overall file is a positive total. EXAMPLE — Negative contributions of $10 for one PPT, you would need to make sure to have at least one other PPT with more than $10 in contributions in order for the file to not error out and process correctly.

Negative contributions can be made at any time as long as the overall Contribution file has a positive balance. If the PPT separates from service, negative contributions can still be done but once the PPT takes a full distribution, there is no balance to withdraw from so it would not be allowed at that point.

Forfeiture monies can be used monthly with Voya. To use the Forfeiture money, you need to make sure to send an email to DCPERSupport@voya.com, 2 – 3 business days before you submit the file with the amount you are looking to use so they can make sure it is applied.

Voya will have the ACH Credit and Wire instructions uploaded to the transition website the week of October 14.

• If you indicated in your payroll data submission that you will use a batch file with Voya, Voya will send an email with details by October 16.
• If you have not let Voya know that you wish to use a batch file, please call or email the Voya DCP Employer Support Team at 844-570-1482 or DCPERSupport@voya.com.

Information will be sent via email by October 16.

The deferral change report format will not change. However, this format may be different than what you download from MissionSquare today. A copy of the layout will be added to the transition site and can be requested via the ER Support Team at DCPERSupport@voya.com.

You must submit your contribution file by 1 p.m. on December 24, 2024. MissionSquare needs to receive funding on or before 4 p.m. December 31. Files must be in good order by these deadlines.For centralized state employers reporting through Cardinal, Voya is working directly with DOA on the timing of the final 2024 contribution file to MissionSquare.

Files should be sent/uploaded at Voya as soon as possible on or after January 6, 2025.

Sponsor Web training will be held December 2024 through January 2025. Multiple training dates and times are available. Please choose the 30-minute session that best fits your schedule:

• 12/10 – 1 PM
• 12/12 – 11:30 AM
• 12/17 – 9:30 AM
• 12/19 – 3:30 PM
• 1/7 – 11:30 AM
• 1/14 – 1:30 PM

Yes, Voya will establish initial access for Security Administrators as designated in myVRS Navigator. From there, Security Administrators can coordinate with Voya to establish additional access for other payroll and HR contacts.

Please call or email the Voya DCP Employer Support Team at 844-570-1482 or DCPERSupport@voya.com.

• How to log in.
• How to navigate in the system.
• How to run generic reports.
• How to use the system.
• Who to contact for specific issues.
• How to troubleshoot.
• Frequently asked questions.

Registration emails to create a user name and password to access the system are not sent until the end of December due to the timing of the conversion.

If you need to request access or are unsure if you are on the list, then you should contact the ER support Team by calling or emailing the Voya DCP Employer Support Team at 844-570-1482 or DCPERSupport@voya.com.

Training begins early December and more information will be shared. Recordings and pdfs will be available for reference.

When is the last quarterly cycle?

• December 16 at 4 p.m. is the last day employees can make voluntary contribution changes in the Hybrid Retirement Plan at MissionSquare to be effective in January. This is the current quarterly deadline. These changes will be reflected in the last Hybrid Deferral Change report from MissionSquare.
• Participants will not be able to make changes after December 16 and will have to wait until after January 6 to request a change with Voya. Changes made by 4 p.m. on January 31 will be effective in February.

When will the next change cycle be?

• After January, voluntary contribution changes should be processed on a monthly cycle. The Deferral Change report (Feedback File in Voya's system) will be available on the first business day of the month for changes requested in the previous month. Changes should be included in the first available pay period of the month. For example, if your normal pay dates are the 1st and the 15th of the month, the 15th would be the first available pay date and is when changes should be reflected.

Do retro-collections need to be done if Hybrid plan employees change their contribution

• No. Changes should be processed the first available pay period after receipt of the changes and do not need to be backdated.

• Contribution rate
• Investments and investment elections, including the Schwab Personal Choice Retirement Account^® (Self-Directed Brokerage Account)
• Vesting (if applicable)
• Employer match (if applicable)
• SmartStep election (if applicable)
• Beneficiary designations
• Distribution options
• Existing account balance(s) will remain invested, and participant contributions will automatically continue without interruption.

Yes, the only difference is that more frequencies are available (ex. Quarterly, semi-annually, or annually).

Remind employees to take time now to confirm, add, or update their contact information in their DCP account, including their mobile phone number, email address, and beneficiaries. When naming or updating beneficiaries through DCP Account Access, remind employees to also make updates to their VRS accounts in myVRS (for defined benefit and life insurance). Address information can be updated in myVRS for most DCP participants. Ensuring employees account detail are up to date helps secure their online accounts and ensures that transition-related communications reach them.

Two different participant flyers and an email template will be available on the employer transition site at dcpemployers.varetire.org/transition the week of October 21. The standard flyer will point your participants to register for Voya's general education sessions online. If you are hosting an employer-specific participant education meeting onsite, there will be a customizable flyer for you to use. The customizable flyer will allow you to add meeting information. When the documents are available on the website, you will receive an email with links to these materials and instructions for filling out the customizable flyer.

Employees will be able to access past statements and tax documents through 06/30/2025 at accountaccess.missionsq.org.

After the transition, participants will log into their accounts at dcp.varetire.org to access current information and process transactions. To access historical account information, like statements and tax forms, participants will log into MissionSquare's website at accountaccess.missionsq.org. This will be communicated in an upcoming statement and will be posted to the transition website: dcp.varetire.org/transition.

Yes. Online meetings will be available beginning in late October. Employers may direct their participants to the transition website at dcp.varetire.org/transition to register for a meeting that is convenient for them.

If you would like to schedule an onsite meeting specifically for your employees, contact the DCP Plan Coordinator, DaJon Johnson at DaJon.Johnson@voya.com.

Yes. Transition-related materials, updates, and webinars will be available on the transition website dcp.varetire.org/transition the week of October 21.